1. Introduction
 

These are the terms and conditions that apply when you reserve an Apartment with  Silver City Apartments LTD using one of our digital channels (such as our website, mobile site or app) or a 3rd party OTA (such as Booking.com)

 

You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

 

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

 

Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.

 

2. Reservations
 

To reserve your apartment please follow the instructions on the website, mobile site or app (as applicable).

 

You must be at least 21 years old to make a reservation.

 

You will need to provide your credit or debit card details to secure your reservation. Silver City accepts Visa, MasterCard, American Express and Diners Club to secure a reservation.

  

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

 

We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.

 

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. For more information on cancellation, please see section 10 Cancellation, below.

 

3. Apartment prices
 

Silver City adopts dynamic pricing and the price of our apartments fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.

Apartment prices are per Apartment, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same.
 

4. Occupancy
 

The maximum Apartment occupancy is up to four adults depending on which apartment has been booked. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable.

 

Children under 16 are not permitted to stay in a Premier Inn hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you otherwise where requested you will not be permitted to stay.

5. Paying for your room

If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay at or before the cancellation period stated at time of booking and noted on the confirmation email. .

 

Payment may be made by credit/debit card (Visa, MasterCard, American Express, Diners Club, Maestro and Electron The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques or family discount cards.

 

6. Cancellation
 

Your right to cancel

Cancellation policy varies depending on Rate Plan booked. Discount, Advanced or Early Bird reservations may limit your right to cancel. Please see cancelation policy stated in your booking confirmation email for exact policy details. 

 

Our right to cancel

 

Your breach

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

• you do not pay us when you are required to do so; or

• you break the contract between us in any way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.

 

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

• if you have already paid for your room, we will refund your payment to you; or

• if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.

 

7. Arrival and departure
 

Apartments are available from 2pm on the arrival date.

 

Guests may be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, may be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.

 

Apartments must be vacated by 11am on the day of departure. Failure to leave your room by this time may result in a late check-out charge.

 

8.Expectations of you (and your group)
 

You must not:

• smoke anywhere inside any Silver City Apartments premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on premises outside of the designated smoking area will result in a £100 fine;

• cause any health and safety hazard to any of our team members or any of our guests;

• bring any pets onto the premises, with the exception of assistance dogs;

• bring any potentially dangerous or hazardous materials or equipment onto our premises;

• use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;

• tamper with any fire alarms or emergency equipment;

• utilise Apartments to store items (personal or otherwise) which could in the sole opinion of Silver City Apartments cause damage to the room, or be a risk to the health and safety of staff or property;

• prevent management, housekeeping and/or maintenance staff from access to your Apartment(s) as and when required by staff, with housekeeping permitted full access at least once every two days;

• remove, damage or destroy any property;

• use any of the technology provided by to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any staff.

•  

COVID-19 (also referred to as Coronavirus): you must immediately notify us to the extent you or anyone staying with you (or on your reservation) is (i) self isolating or (ii) should be self isolating pursuant to Government guidelines. In any event, Silver City reserves the right to cancel any reservations (before or during the stay) to the extent it is for self isolation.

If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Silver City on demand the amount required to make good or remedy such damage or loss.

 

You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Apartment for sale either on its own or as part of a combined offer. Silver City will not honour any reservations made in this way and does not accept any liability for doing so.

If you or your group cause damage to the Apartment, other guests or their property, or otherwise breach any of these terms and conditions, Silver City reserves the right to:

 

• cancel your reservation with immediate effect and (if appropriate) eject you from the premises;

• cancel key cards;

• restrict access to the apartment;

• remove your items from the Apartment, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;

• retain all sums paid by you and/or charge you the full amount of your reservation; and/or

• refuse future reservations from you and/or refuse you entry or accommodation at any of our Apartments.

Silver City will not be liable for any refund or compensation in such circumstances.

 

Silver City reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.

 

9. General
 

We reserve the right to:

• change your room allocation and/or hotel location at any point during your stay for any reason; or

• cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.

 

Your information

We keep your personal data safe and secure. Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. Further details can be found in our Cookie Notice. By providing information about you and your booking group (as outlined in the Privacy Notice) when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

 

The contract

This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

 

Your rights

If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

 

Our liability

 We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.

 

If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

 

Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

• loss of income, sales or revenue;

• loss of business;

• business interruption;

• loss of profits or contracts;

• loss of anticipated savings;

• loss of data;

• loss of reputation and/or goodwill; or

• wasted management or office time.

 

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

 

Applicable law

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with Scottish law.

If you are a consumer you and we both agree that the courts of Scotland will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Silver City Apartments property. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of England, you may also bring proceedings in England.

 

If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Premier Inn hotel.

 

Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

 

All rights not expressly granted in these terms and conditions are reserved.
 

17. Contact us

If you require further information or have any questions regarding our website or these terms and conditions, then please contact us directly.